Hi,

We are seeking a Yardi Functional consultant to join our team.

Position Summary:

The Yardi Function Consultant will be responsible for providing expert support and consultation for Yardi software users. The primary duties include managing support tickets, addressing client queries within a 2-hour response window, and ensuring the effective use of Yardi’s functionalities to meet client needs.

Key Responsibilities:

Ticket Management:

Monitor and manage incoming support tickets in the helpdesk system.

Prioritize and categorize tickets based on urgency and complexity.

Ensure timely updates and resolution of tickets in accordance with service level agreements (SLAs).

Client Support:

Respond to client queries and issues within a 2-hour window.

Provide technical assistance and guidance on Yardi software functionalities.

Troubleshoot and resolve issues related to Yardi modules and features.

Consultation and Training:

Conduct client consultations to understand their requirements and provide tailored solutions.

Deliver training sessions to clients on Yardi software usage and best practices.

Develop and update user guides, manuals, and training materials.

Collaboration:

Work closely with the development team to escalate and resolve complex issues.

Coordinate with the account management team to ensure client satisfaction and retention.

Participate in team meetings to share insights and improve support processes.

Reporting and Documentation:

Maintain detailed and accurate records of support tickets and client interactions.

Generate regular reports on ticket status, resolution times, and client feedback.

Contribute to the continuous improvement of support procedures and documentation.

Undertaking any additional duties assigned by management.

Qualifications:

Bachelor’s degree

Proven experience with Yardi software, particularly in a support or consulting role.

Strong technical skills and the ability to troubleshoot software issues.

Excellent communication and interpersonal skills.

Ability to work under pressure and manage multiple tasks simultaneously.

Customer-focused with a proactive approach to problem-solving.

Preferred Skills:

Experience in property management or real estate industry.

Familiarity with helpdesk ticketing systems and CRM tools.

Strong communication and interpersonal skills Interested Candidates Can Send Their Resume on hr@arnaaccounting.com